01Article 1 — Seller
INTERVIA IMPORT, Société par actions simplifiée (SAS), SIREN 132 640 061, registered office 357 avenue du Général de Gaulle, 34400 Lunel, France.
The intra-EU VAT number will be published as soon as it appears on the company's official record and is validated in VIES.
Contact: email address pending assignment.
02Article 2 — Products
The items sold are described with their characteristics, photograph and price in the catalogue. The photographs are illustrative and may show slight differences in shade from the item delivered.
Stock levels are those of the Lunel warehouse at the time of the order. In the event of unavailability after confirmation, the buyer is notified and refunded in full within fourteen days.
03Article 3 — Prices
Prices are shown in euros, VAT included. Shipping costs are shown separately before payment is confirmed and depend on the delivery zone.
INTERVIA IMPORT reserves the right to change its prices at any time; confirmed orders are invoiced at the price displayed at the time of the order.
04Article 4 — Order and payment
The order is confirmed after acceptance of these terms and payment. Accepted payment methods are: Card payment, Apple Pay and Google Pay. Order confirmed once payment is received.
Payment is handled by an approved payment services provider. INTERVIA IMPORT does not store any card number.
05Article 5 — Delivery
Orders are shipped from Lunel within 2 working days of payment, Monday to Friday excluding public holidays.
Indicative transit times: 2 to 4 working days for mainland France, 3 to 7 for the European Union, 7 to 14 for the rest of the world.
Shipping costs vary by zone; free shipping applies above a threshold specific to each zone, shown before confirmation.
06Article 6 — Right of withdrawal
In accordance with articles L221-18 et seq. of the French Consumer Code, the consumer buyer has 14 days from receipt of the parcel to exercise their right of withdrawal, without having to state a reason.
The request must be sent by post to the registered office address or to email address pending assignment. The items must be returned in their original condition within fourteen days of notification. Return costs remain the responsibility of the buyer, except in the case of a defective item or shipping error.
07Article 7 — Warranties
The items sold are covered by the legal guarantee of conformity (articles L217-3 et seq. of the French Consumer Code) and by the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code). INTERVIA IMPORT takes charge of items recognised as non-conforming or defective.
08Article 8 — Mediation
In accordance with article L612-1 of the French Consumer Code, the consumer buyer may refer the matter free of charge to a consumer ombudsman in the event of a dispute not resolved amicably. A consumer ombudsman is being appointed: details will be published here once the appointment is complete (French Consumer Code, art. L616-1).
09Article 9 — Applicable law
These terms are governed by French law. In the event of a dispute, and failing an amicable settlement, the French courts have jurisdiction, subject to the rules of jurisdiction protecting the consumer.